Need a tow in East El Paso, TX?
If you're stuck on I-10 near Cielo Vista Mall or on Montana Avenue out toward Horizon, call (915) 615-5465. A crash on the east side usually brings El Paso Police, and a police-ordered tow goes to the city lot at 11615 Railroad Drive. The call connects you with an independent local tow operator who quotes the price and does the work.
What should a driver in East El Paso know about getting a tow?
Horizon City, Sparks and Homestead Meadows sit outside El Paso city limits, so Chapter 12.54 doesn't apply. TDLR statewide maximums apply unless the city or county sets lower ones. Far East El Paso inside the city still follows the city caps. A tow you request yourself is priced by the operator. Call (915) 615-5465.
Cars break down all along the east side retail strip. Gateway Boulevard West and East carries three major centers, Cielo Vista Mall at I-10 and Hawkins, the Fountains at Farah, and Bassett Place at I-10 and Geronimo. Parking lot fender benders, dead batteries and lockouts happen there daily. Montana Avenue (US-62/180) runs east toward Horizon and gets dust and low visibility in spring. The I-10 and Zaragoza interchange, where Loop 375 connects, and the Montana/Loop 375 interchange are both known trouble spots, especially with construction. Airport runs on Airway Boulevard and Del Sol Medical Center on Gateway also generate calls.
East Side and Horizon are in El Paso County, so Texas rules apply, but because you're inside city limits, the City Code 12.54 caps govern any nonconsent tow. That means $100 for light duty, $350 medium, $450 heavy, plus up to $25 for dollies. If you're there before it's hooked, you pay nothing; if it's hooked but not towed, half the fee. A police-ordered tow adds a $20 police fee and a $20 impoundment fee at the city lot, 11615 Railroad Drive, (915) 212-0205. Call the lot first, then bring photo ID, proof of ownership and payment.
Dust season in March and April can drop visibility on I-10 toward zero, and monsoon rain in July through September floods low spots fast. About 12 inches of moving water can carry a small car. Heat shortens battery life, so a jump start may not hold. Tell the operator your exact cross streets, the lot or mile marker, your make, model and color, plate, and whether the car rolls, steers or is hooked. Say if you're in a parking structure or tight lot, since that changes the truck needed.
What can a tow you did not ask for cost here?
This part of the metro sits inside El Paso city limits, so City Code Section 12.54.020 sets the most a tow company may charge for a nonconsent tow, whatever truck it uses. That covers police-ordered tows, crash scenes and private-property tows.
A tow you call for yourself is different: the operator you hire quotes it, so get the full price before anyone hooks up.
Charged more than the cap? Ask for an itemized bill. Need a tow you are requesting yourself? Call (915) 615-5465.
What towing services can I get in East El Paso?
In East El Paso a call to Quick Tow EP connects you with an independent, licensed local tow operator. That covers light-duty and flatbed towing, motorcycle and RV transport, and roadside help nearby. The operator who takes your call quotes the job before any work begins, does the work and is paid directly. Quick Tow EP owns no trucks and sets no prices.
What do people in East El Paso ask about towing?
Where does my car go if El Paso Police order the tow?
It goes to the City of El Paso Municipal Vehicle Storage Facility at 11615 Railroad Drive, El Paso, TX 79934. Call (915) 212-0205 before you drive out, since some vehicles have a hold. Bring a federal or state photo ID plus registration, title or insurance, and payment. Cash, Discover, Mastercard or Visa are accepted, with a 1.98% government fee on cards.
What can a tow company legally charge on the east side?
Because the east side is inside El Paso city limits, City Code 12.54 caps nonconsent tows at $100 for light duty, $350 for medium and $450 for heavy, plus up to $25 for dollies. If you return before it's hooked, there's no charge. If it's hooked but not towed, you pay half. A police-ordered tow to the city lot adds a $20 police fee and a $20 impoundment fee.
I broke down on I-10 near Cielo Vista Mall. Who do I call?
Call (915) 615-5465 to reach an independent local tow operator who can quote you a price. If you're in a travel lane and it's between 5 a.m. and 9 p.m. on a weekday, TxDOT HERO at 915-790-HERO may move you out of traffic for free, but that's not a tow to a shop. For a crash, El Paso Police handle the scene.
Do I need to file something to challenge a tow fee?
Yes. Request a tow hearing in justice court within 14 days, not counting weekends and holidays, and pay a $20 filing fee. The hearing is set within 21 days. A TDLR complaint does not replace the hearing. You can also check a tow operator's license at tdlr.texas.gov/LicenseSearch under Tow Truck Operators.
¿Puedo pedir la grúa en español?
Llama al (915) 615-5465. La línea te conecta con un operador de grúa local independiente. Dile la ubicación exacta, las calles, el nombre del estacionamiento o el marcador de milla, la marca, modelo, color y placa, y si el carro rueda, gira o ya está enganchado. El operador te da el precio y tú le pagas directamente.
Where else in the East Side & Horizon area can you get a tow?
Where we work in East El Paso
East El Paso and the nearby area are covered every day.
Need a tow truck in East El Paso?
Call the referral line. The independent operator quotes the job before work starts.